Optimize Your Audiomack Experience: Disabling Battery Optimization
If your phone limits background music app activity, you might experience an audio interruption when the device or app goes to sleep.
Q: Why does the audio on the app stop when my phone locks?
A: Audio stopping when your phone locks is often due to Android's battery optimization settings. These settings conserve battery by limiting background app activity, which affects the app's background operation.
Q: Why do these settings impact the app's audio playback?
A: When you update your Android OS, battery optimization settings for all apps may activate automatically. These settings can disrupt the app's ability to play audio continuously in the background. Consequently, audio playback stops when your phone locks or enters a low-power state.
Q: How can I fix this issue?
A: To ensure uninterrupted audio playback on the app, disable (turn off) battery optimization. The steps vary by Android device and OS version but typically involve accessing settings through your device's system preferences.
To remove an app from the "Sleeping apps" list in battery settings on Android and iOS, follow these steps:
For Android:
- Open your device's Settings
- Scroll and tap on Battery
- Look for "Battery Optimization" or "Optimize Battery Usage" (varies by device)
- Find Audiomack in the app list
- Tap Audiomack and select "Don't optimize" or a similar option
Please note: Settings may vary by Android device and software version
For iOS (iPhone or iPad):
- Go to Settings
- Scroll and tap on Battery
- In "Battery Usage," find Audiomack in the app list
- Tap Audiomack
- Toggle off "Low Power Mode" — This prevents battery-saving features from affecting Audiomack
For more info and troubleshooting, feel free to reach out to support@audiomack.com, and we'll investigate further. You can submit a ticket here. Please include details like your device model and Android version, and ensure you're using the latest app version for the best support!